Nor Hapiza Mohd Ariffin <br/><br/>
Pengurusan insani dalam sistem pengurusan pelanggan 
Nor Hapiza Mohd Ariffin 
 - viii, 187 pagesb  22 cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9789834900922 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumers' preferences<br/>Customer relations--Management<br/>Relationship marketing